Brand Storytelling

Refund and Returns Policy

Last Updated: September 9, 2023

Introduction

We aim to offer our customers the highest quality in books, films, and objets d’art. We understand, however, that occasionally you may wish to return an item. Below is our policy on refunds and returns.

Right to Cancel

You have the right to cancel your purchase within 14 days without giving any reason. The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To Exercise Your Right to Cancel

To exercise your right to cancel, you must inform us of your decision to cancel your order by sending an email to dhowell@dhowell.com or through written communication to [Insert Physical Address]. Please include your order number for reference.

Returns

  1. Books: Must be returned in the original packaging and in original condition. Any books returned damaged will not be refunded.
  2. Objets d’Art: Must be returned in original condition, including any packaging or documentation that came with it.

Exceptions

  1. Customized or personalized items cannot be returned or refunded unless they arrive damaged or defective.
  2. Sale items are not eligible for refunds; however, they may be exchanged for items of equal or greater value.

Shipping Costs

You will be responsible for covering the shipping costs for returning your item. The original shipping cost will not be included if you receive a refund.

Processing Your Refund

Once your return is received and inspected, we will email you to notify you that we have received your returned item. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 14 days.

Exchanges

We only replace items if they are defective or damaged. If you wish to exchange it for the same item, email us at dhowell@dhowell.com.

Questions

If you have any questions concerning our returns and refunds policy, please contact us at dhowell@dhowell.com.